Privacy Policy

1. Who We Are

Capture Memoir Studios Ltd (“we”, “our”, “us”) operates the website https://matriarchstudios.com

We are a professional photography studio based in the United Kingdom, providing photography services, client galleries, and product sales via third-party platforms.

Contact: hello@matriarchstudios.com

2. Information We Collect

Public Website

We collect and process the following data through our public website:

  • Testimonials / Portfolio Reviews:
    If you leave a review, we collect your name and the content of your testimonial for potential display on our site (with consent).
  • Cookies:
    Only essential cookies are used for security and form functionality. We do not set marketing or tracking cookies without consent.
  • Contact Forms:
    When you contact us, we collect your name, email, phone number, and message to respond to your enquiry.

Client Portal

For clients with private galleries:

  • Account Information:
    Name, email address, and login credentials are collected to create and manage your private gallery access.
  • Gallery Access & Usage:
    We may record which images are viewed or downloaded to ensure that access is restricted to your assigned gallery only.
  • Media Metadata:
    Any location data (EXIF/GPS) is removed from images before being made available to clients.

E-Commerce via Pic-Time

When you view or purchase products through Pic-Time, the following applies:

  • Orders, payment information, and delivery details are handled directly by Pic-Time.
  • We receive limited information (e.g. your name, email, order reference) necessary to fulfil and track your order.
  • Pic-Time acts as a data processor under its own Privacy Policy, which can be found at https://www.pic-time.com/privacy-policy

3. How We Use Your Information

We process personal data to:

  • Respond to enquiries and provide customer service.
  • Manage and secure client accounts and galleries.
  • Deliver and fulfil photography services and product orders.
  • Maintain website functionality, security, and performance.

We do not sell or share your data for marketing purposes.

4. Legal Basis for Processing

Under the UK GDPR, we process personal data based on:

  • Consent: for optional communications, testimonials, or analytics (if activated).
  • Contractual necessity: to provide photography services and deliver galleries/products.
  • Legitimate interest: for website security, communication, and internal record keeping.

5. Data Sharing and Third Parties

We may share data with:

  • Hosting providers (for secure storage and website delivery).
  • Pic-Time (gallery and product hosting).
  • Spam protection or form verification services.

All third parties comply with GDPR and process data only under our instruction.

6. International Data Transfers

Pic-Time and other processors may store or process data outside the UK or EEA.
Where data is transferred internationally, appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.

7. Data Retention

  • Contact form submissions and testimonials are retained for legitimate business purposes or until deletion is requested.
  • Client gallery data and accounts are retained indefinitely unless deletion is requested or no longer required.
  • Logs and backups are held securely for a limited period for troubleshooting and recovery.

You may request deletion of your gallery or personal data at any time.

8. Your Rights

You have the right to:

  • Access a copy of your personal data.
  • Request correction or deletion.
  • Withdraw consent for optional processing.
  • Request restriction or object to certain processing.

To exercise your rights, contact hello@matriarchstudios.com

9. Security Measures

  • Access to client data is strictly limited to authorised personnel.
  • All data is transmitted securely over HTTPS.
  • Passwords are hashed and not stored in plain text.
  • Backups are encrypted and securely stored.

10. Embedded and Linked Content

Our website and client galleries may include embedded content or links (e.g., videos, social media, or Pic-Time galleries).
These third-party sites may collect data according to their own privacy policies, which operate independently of ours.

11. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page and, where appropriate, communicated to clients directly.